Q: How long does shipping take?
A: The time frame on delivery depends on the service you choose with us. If you decide to use USPS Priority Mail. It will take approximately 3-5 businesses days. Please keep in mind that we ship from Las Vegas, Nevada. So an order coming from the East Coast likely take five business days instead of three.
The moment you place an order with us, it will ship same day as long as the order is placed before 3pm PST. Once your order ships, you will receive a tracking number on which you can follow your order.
Q: Who do you guys usually ship with?
A: We ship with USPS primarily but also offer UPS. If you would like to use UPS on your order, please don’t hesitate to reach out here!
Q: Do you offer overnight shipping?
A: We certainly do! However, you will need to call in the order over the phone and make sure you do so before 3pm PST. If you place the overnight after 3pm PST, we cannot guarantee it will arrive the following business day. There are also additional charges for overnight shipping.
Q: Ops I made a mistake on my address, can I still change it?
A: The sooner you let us know, the better chances we have of correcting the address. If your package has already shipped, we will certainly work towards a solution case by case. Just be sure to let our support team know ASAP!
Q: Can you tell me more about COD please?
A: Glad you asked! COD stands for collect on delivery. This means that you can pay for your order when you receive it! If you decide to use this method of payment, you will need to have a cashier’s check or money order ready. Please be absolutely sure that the check or money order is made out to HPJ LLC.
Q: Where do you get your Kratom from?
A: An excellent question, and it should be among your first with any vendor! We source our Kratom only from the most reputable farms in Indonesia and Bali. We have taken the efforts to go there in person to ensure they are using eco friendly techniques to ensure premium quality.
Q: Do you lab test your Kratom?
A: Of course! Click here for a direct link to our results. We constantly test each batch that is received without fail. We make sure to test at least 8 times for a single batch to ensure consistent results. We test for heavy metals, MIT count (mitragynine count), microbial, and pesticides.
Q: How does your 30 day money back guarantee work?
A: It is as simple as it sounds. No gimmicks or catch. If you are unsatisfied with the Kratom you receive for any reason, you can return it for a full refund. We do require you to return the product to us before we process your refund. This is to ensure bad product is off the market and are disposed of.
We do not ship to these US States: Alabama; Arkansas; Indiana; Rhode Island, Vermont;
Wisconsin; San Diego, CA; Oceanside, CA; Jerseyville, IL; and Sarasota County, FL.
Typically Asked Questions
Q: Why is my order on hold or pending status?
A: Great questions! There are few things we love more than providing quick and reliable service. However, sometimes there are hiccups along the way. The most common reason for your order to be held up is a declined form of payment. Please check the email you provided and spam within that email for any correspondence from us. If we haven’t reached out to you, then that is a problem! Be sure to let us know your order isn’t moving here.
Q: Do you offer an affiliate program?
A: We certainly do! If you’re an influencer of any kind, we would be more than excited to work with you! Please drop us a message here or give us a call at 800-402-0698
Q: I’d like to place an order over the phone?
A: Unfortunately, we are unable to take orders over the phone. We cannot process your payment or order over the phone for a few reasons. Our products are not easy to view over the phone and more importantly; we require that all correspondence with customers are done in writing.