FAQ

Unfortunately, we are unable to take orders over the phone. We cannot process your payment or order over the phone for a few reasons. Our products are not easy to view over the phone and more importantly; we require that all correspondence with customers are done in writing.

We certainly do! If you’re an influencer of any kind, we would be more than excited to work with you! Please drop us a message here or give us a call at 800-402-0698

Great questions! There are few things we love more than providing quick and reliable service. However, sometimes there are hiccups along the way. The most common reason for your order to be held up is a declined form of payment. Please check the email you provided and spam within that email for any correspondence from us. If we haven’t reached out to you, then that is a problem! Be sure to let us know your order isn’t moving here.

It is as simple as it sounds. No gimmicks or catch. If you are unsatisfied with the Kratom you receive for any reason, you can return it for a full refund. We do require you to return the product to us before we process your refund.

Of course! Click here for a direct link to our results. We constantly test each batch that is received without fail. We make sure to test at least 8 times for a single batch to ensure consistent results. We test for heavy metals, MIT count (mitragynine count), microbial, and pesticides.

An excellent question, and it should be among your first with any vendor! We source our Kratom only from the most reputable farms in Indonesia and Bali. We have taken the efforts to go there in person to ensure they are using eco-friendly techniques to ensure premium quality.

Glad you asked! COD stands for collect on delivery. This means that you can pay for your order when you receive it! If you decide to use this method of payment, you will need to have a cashier’s check or money order ready. Please be absolutely sure that the check or money order is made out to DBA Oasis Fulfillment.

The sooner you let us know, the better chances we have of correcting the address. If your package has already shipped, we will certainly work towards a solution case by case. Just be sure to let our support team know ASAP!

We certainly do! However, you will need to call in the order over the phone and make sure you do so before 3pm PST. If you place the overnight after 3pm PST, we cannot guarantee it will arrive the following business day. There are also additional charges for overnight shipping.

We ship all orders through USPS.

The time frame on delivery depends on the service you choose with us. If you decide to use USPS Priority Mail. It will take approximately 3-5 business days. Please keep in mind that we ship from Las Vegas, Nevada. So an order coming from the East Coast likely takes five business days instead of three.The moment you place an order with us, it will ship same day as long as the order is placed before 3pm PST. Once your order ships, you will receive a tracking number on which you can follow your order.